Support Center

How can we help?

Track an order, start a return or find a quick answer below. Our team is here if you need anything else.

Track an order

See where your package is with your order number and email.

My account

Sign in with a one-time code to view orders and tracking.

Shipping

Ships in 1–2 business days. Free over $60.

Returns

Unopened products can be returned within 30 days.

Contact us

Send us a message. We reply within 1 business day.

Frequently asked questions

Ordering

How do I place an order?

Add products to your bag from the shop, open your bag and select checkout. You’ll receive an order confirmation by email as soon as payment goes through.

Which payment methods do you accept?

We accept major credit and debit cards and other payment options shown at checkout. Payments are handled by our secure payment processor, and we never store your full card details.

Can I change or cancel my order?

We ship fast, so contact us right away at support@flawlessgreenbeauty.com with your order number. If your order hasn’t been processed for shipment yet, we’ll update or cancel it for you.

Do you offer bundles?

Yes. The Hair Revival Duo pairs Density Serum with Root Renewal for $85, about 15% less than buying each serum separately, and it ships free.

Shipping & tracking

How fast do you ship?

Orders ship within 1–2 business days. Standard delivery usually takes 3–7 business days after shipping. See our Shipping Policy for details.

Is shipping free?

Shipping is free on orders over $60. For smaller orders, shipping is calculated at checkout.

Where do you ship?

We currently ship within the United States only.

How do I track my order?

We email a tracking number when your order ships. You can also check anytime on the Track order page or in your account. Tracking may take up to 24 hours to update after your label is created.

My package says delivered, but I don't have it.

Check with neighbors and your mailroom and give it one business day, since carriers sometimes scan early. If it still hasn’t turned up, contact us within 14 days of the delivery date and we’ll help.

Returns & refunds

What is your return policy?

Unopened, unused products in their original packaging can be returned within 30 days of delivery. For health and safety reasons, we can’t accept opened personal care products. Read the full Returns & Refunds policy.

How do I start a return?

Email support@flawlessgreenbeauty.com or use our contact form with your order number. We’ll send your return authorization and address within 1 business day.

My order arrived damaged or wrong.

We’re sorry. Email us within 14 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund at no cost to you.

When will I get my refund?

Approved refunds are issued to your original payment method within 5 business days of receiving your return. Your bank may take another 5–10 business days to post it.

Using the products

How do I use Density Serum?

Apply a few drops directly to thinning-looking areas, your hairline and edges. Massage in gently with your fingertips and leave it in. Use daily. Patch test before your first full use.

How do I use Root Renewal?

Apply a few drops along your part lines, then massage in slow circles to work it into the scalp. Leave it in. Use daily or as needed. Patch test before your first full use.

Can I use both serums together?

Yes. That’s the idea behind The Hair Revival Duo. We suggest Density Serum in the morning on thinning-looking areas and edges, and Root Renewal in the evening along your part lines.

When will I see results?

Consistency matters most. Use your serums daily for at least a few months for fuller-looking hair and a healthier-feeling scalp. Individual results vary.

Ingredients & safety

What's in the serums?

Density Serum is a lightweight blend of peptides and botanical extracts. Root Renewal is a scalp serum with rosemary, ginger and vitamins. You can read every ingredient on each product page and on The Science page.

Are the serums safe for sensitive skin?

Both serums are for external use only. Patch test on your inner wrist or behind your ear 24 hours before your first full use, avoid your eyes, and stop using if irritation occurs. Read our Product & Health Disclaimer.

Can I use these if I'm pregnant, nursing or taking medication?

Please talk with your doctor before using any of our products if you are pregnant, nursing, taking medication or have a medical condition. Keep all products out of reach of children.

Account & newsletter

How do I sign in to my account?

Go to My account and enter your email. We’ll send you a one-time sign-in code, so there’s no password to remember.

I didn't receive my sign-in code.

Codes usually arrive within a minute. Check your spam or promotions folder, make sure you entered the same email you used to order, then request a new code. Still stuck? Contact us.

How do I join or leave the newsletter?

Sign up with your email in the footer of any page. To unsubscribe, click the link at the bottom of any newsletter email. See our Email & Marketing Policy.

Our serums are cosmetic products for external use only. They are not intended to diagnose, treat, cure or prevent any disease. Individual results vary.

Still need help?

Orders, returns and support

support@flawlessgreenbeauty.com

General questions

hello@flawlessgreenbeauty.com

We reply within 1 business day.

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