Last updated October 9, 2026
Our return window
You can return unopened, unused products in their original packaging within 30 days of delivery for a refund to your original payment method.
Why opened products can’t be returned
Our hair serums are personal care products. For health and safety reasons, we cannot accept returns of products that have been opened, used or had their safety seal broken, unless the product arrived damaged, defective or incorrect.
Damaged, defective or incorrect items
If something arrives damaged, defective or isn’t what you ordered, email support@flawlessgreenbeauty.com within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including shipping, and you will not need to send the item back unless we ask.
How to start a return
- Email support@flawlessgreenbeauty.com or use our contact form with your order number and the items you’d like to return.
- We will reply within 1 business day with your return authorization and the return address. Please don’t send items back without one, since unauthorized returns may not be processed.
- Pack the unopened items securely and ship them within 14 days of receiving your authorization. We recommend a trackable shipping method.
Return shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error (a damaged, defective or incorrect item). Original shipping charges are not refundable. If your order qualified for free shipping and a return brings the kept items below the free-shipping threshold, the original shipping cost may be deducted from your refund.
Refunds
Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement.
Bundles and promotions
The Hair Revival Duo is priced as a set. If you return part of the set, your refund is based on the discounted set price, not the individual product prices. Free gifts included with an order must be returned unopened for a full refund, or their value may be deducted.
Exchanges
We don’t process direct exchanges. Return the unopened item for a refund and place a new order for the item you want.
Questions
Email support@flawlessgreenbeauty.com. We reply within 1 business day.